Refund Policy

This policy applies to Vyuh Diagram purchases from Vyuh Technologies Private Limited processed through Paddle.

Requesting a refund

Email licensing@vyuh.tech with your order reference, purchase email and reason for the request. You can also contact Paddle purchase support about a payment processed by Paddle. Do not include payment-card details.

Eligibility

We consider refund requests when, after multiple support conversations and attempts to resolve your needs, we have still been unable to reach a satisfactory resolution. Please describe the unresolved needs and refer to your previous conversations with our team so we can review your request.

Refunds are reviewed individually and are not automatic. Your purchase terms and written commercial agreement also apply. This policy does not limit any refund rights you have under applicable law.

Cancellation and access

Canceling a subscription stops its next renewal; it does not automatically refund a previous payment. Use the Paddle customer portal linked from your purchase confirmation to manage renewal.

For an approved refund, we will confirm the resulting changes to your license and package access. Your written commercial agreement governs any continuing use rights.

See our Terms and Conditions and Privacy Policy.